Shipping and Returns

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

No returns can be accepted for credit unless previously agreed to by Leveltec through the issue of a Return Authorisation Number. Only stock items are eligible for return and a restocking fee of $100.00 per item may be levied on all returns. All returned goods must be in original, unopened packaging and be undamaged. Returns can only be considered up to 30 days from original invoice date. All freight costs of returned goods to be borne by the buyer.

Damaged or Incorrect Merchandise

Leveltec must be notified within three (3) working days of receipt of goods, or in cases of non-delivery, of date invoice is received, of any shortages, incorrect merchandise, or damages in transit.

No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility. You must contact our sales department to submit a claim for damaged or incorrect merchandise.